Something not Working?
While we have tried to make the site as user-friendly as possible, we understand that questions still come up.
If you have any questions that are not addressed below, please don’t hesitate to email us at email@example.com.
We will return all emails within 48 hours, but likely sooner! Please note that our business hours are Monday – Friday, 9 am to 5 pm, EST. If you send an e-mail over the weekend, we’ll respond as soon as we can the following week.
Forgot or lost your password?
Simply click the “Forgot Password” option to reset it.
Need help accessing your online purchases (i.e. E-Courses, Originals or Prints)?
You’ll have immediate access to any online content that you’ve purchased. To access any purchased content, use your email address and password to Login at the top of the website. Next, select ‘Online Courses’ from the drop-down menu underneath your name. If you scroll to ‘My Online Content’, you’ll see all your goodies waiting for you. Click ‘View’, and you’ll get right in!
If you’re having trouble finding your Art Sessions, it may be hidden among other purchased items.
It’s likely that tech glitches will occur once in awhile, on your end and ours. Here are some helpful responses for common issues:
Having trouble viewing a video or loading a page?
- Try turning off HD.
- Confirm that your internet connection is strong and allow the videos to fully load before playing.
- Check what version of browser and operating system you’re using: https://whatbrowser.org/ and try to update to the newest version that your hardware can support. Also, some browsers may not support the Vimeo Player (Older versions of Firefox and Internet-Explorer seem to be problematic). We’ve found Chrome and Safari to be the most stable.
- Clear your cookies! This is something you should do regularly and can fix many website related issues!
- Sometimes a quick restart of your computer can solve many problems!
Please ensure adblock software is disabled on our website, so that all the pages can display correctly. (Not that there are any ads on the site).
We’ll add FAQ pages to assist with online issues as we build this site. Until then, please contact firstname.lastname@example.org for tech assistance if this hasn’t helped. We’ll get back to you as soon as possible.